Our client is a multicultural and multilingual support platform.
Every day, their team ensures that the customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.
As a customer service officer, you will work the nightshift.
Your main tasks will be:
* Handling phone calls and emails: responding to the customer’s inquiries and intervening parties.
* Gathering information and checking the data for accuracy and completeness.
* Providing technical support and communicating with workshops.
* Updating the customer and all other parties involved.
* Monitoring and controlling agreements with all parties involved.
* Follow-up of all contract-related issues within the established deadlines.
Profiel
For this job, we are looking for someone who has the following knowledge, experience and skills:
KNOWLEDGE AND EXPERIENCE
* Language: Polish (native or advanced), English (proficient) and Dutch (well)
* Computer skills: Microsoft Office applications (Word, Excel, Outlook, …)
* Technical knowledge (automotive, tyres, …) is a plus
* No specific experience required
SKILLS
* Communicate effectively over the phone
* Problem analysis and problem solving
* Customer- and results-oriented
* Accurate and high work standard
* Multitasker and stress resistant
Training on the job = 3 months
Start-up = foreseen around 15/09/2024
NO HOMEWORK POSSIBLE!
Aanbod
Permanent contract after a positive interim assignment (100 days)
Salary depending on your experience
Meal vouchers 7€
You can count on a challenging and fulfilling job with many learning and growth opportunities.
You will work in a multicultural environment with a great atmosphere and nice colleagues.
You will work the nightshift, which allows a ton of flexibility during the day for hobbies, grocery shopping or spending time with your family and friends.
And of course, we offer a competitive salary in return for your hard work.
Interested?
Click on the "Solliciteer"-button or send us your resume hasselt.182@adecco.be