Work core time is in office hours between 08.00 and 17.00 o´clock. 38h/week.
1. Entering and Processing Customer Orders in the System:
• Creation of order confirmation and change management of existing ones
• Ensure that all relevant information, such as item numbers, prices, delivery dates, and
payment terms, are correctly entered.
• Preparatory activities in connection with customs clearance.
2. Checking Orders for Completeness and Accuracy:
• Review customer orders for plausibility and compliance with internal guidelines.
• Contact the sales team or customers directly in case of uncertainties or errors to resolve issues promptly.
3. Coordination with Internal Departments such as Sales, Production, and Logistics:
• Work closely with the Sales, Production, and Logistics departments to ensure smooth order processing.
• Coordinate special requests or specific requirements with the respective departments.
4. Monitoring Order Status and Ensuring On-time Deliveries:
• Track order progress and proactively address delays or problems to find solutions and ensure delivery deadlines are met.
• Maintain and update delivery times and inform customers of any delays or changes.
5. Support in communicating with Customers on Inquiries or Uncertainties:
• Serve as the point of contact for customers regarding order-related questions, delivery dates, changes, or other concerns.
• Ensure friendly and professional communication to achieve high customer satisfaction.
6. Support of accounting department with tasks linked to the daily processes
• Creation of outgoing invoices and credit notes
• Follow up on periodic invoices
• Preparatory activities in connection with VAT registrations
7. Back up for dispatch office:
• Creation/ preparation of loading and shipping documents and the proper processing
• Close contact with freight forwarders about loading times
• Close contact with Logistic department about inbound and outbound deliveries
8. Maintaining Customer Master Data and Documenting Orders:
• Update and maintain customer master data in the system to ensure data quality.
• Properly archive and document orders and their history to always keep an overview of the order status.
9. Supporting Process Optimization in Order Processing:
• Actively participate in the continuous improvement of order processing procedures.
• Develop suggestions for efficiency improvements and enhance the interfaces between departments.
Profiel
• Completed commercial training (e.g., industrial clerk, office clerk) or a comparable qualification, ideally with initial experience in order processing.
• Good English skills
• Experience with Office MS
• Ideally experience with ERP systems and a strong affinity for digital processes.
• Accurate and structured working style: You work precisely, even under time pressure, and keep track of all relevant information.
• Strong communication and teamwork skills: You enjoy working with other.
• Customer orientation and sense of responsibility: You have high standards for your work and aim to always find the best solution.
Aanbod
You will be joining a great company.
Salary will be discussed based on competencies and experience.