We are looking for a customer care specialist for an international company based in Zaventem, specializing in printing solutions.
You will support the full sales cycle: from order entry to order delivery, including solving delivery and quality challenges, to managing customers account details, updating pay-out, credit limit or requests for new equipment/product, etc.
Responsibilities:
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Processing orders received online or via email, including order creation and system entry.
- Customizing and entering data for email orders to ensure accurate and tailored processing.
- Ensuring orders are correctly transferred to the warehouse and ultimately delivered to customers.
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Keeping customers informed throughout the order process.
- Contacting customers regarding outstanding invoices; orders will only be processed once outstanding amounts are paid.
Your tasks:
- You process customer orders received online or via email.
- You create and organize these orders.
- You make certain orders tailor-made.
- You ensure that orders are forwarded to the warehouse so they can be prepared and delivered to the customer.
- You keep customers informed throughout the entire process.
- If there are outstanding invoices, you ensure the order is not processed until the invoices are paid. This includes contacting the customer to settle the payments first.
Profiel
Your profile:
- You speak English and Polish fluently.
- You have a minimum of 3 to 5 years of experience in customer care.
- You have experience working with ERP systems knowledge of Salesforce or similar systems is an advantage (Miraclon uses M3)
- You are client-oriented and focused on delivering excellent service.
Personality:
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Flexibility to work in an environment with complex processes.
- Willingness to accept and efficiently work within the existing proced
Aanbod
Offer:
- A fixed contract with a competitive salary based on experience.
- Meal vouchers worth €8 per day.
- Eco vouchers totaling €250 annually.
- Comprehensive insurance benefits.
- Flexible start time between 8:00 and 8:30, with a 38-hour workweek.
- The possibility to work remotely two days per week.
Interested in this position, we like to hear from you.
Further questions: petra.america@adecco.be - 011/890860