Our client is a multicultural and multilingual support platform.
Every day, their team ensures that the customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.
You will work in a small team in which you will be supported by a team lead and helpful colleagues.
You will meet lots of new people with unique stories and backgrounds.
And last but not least: you will grow and learn new things every day.
Your main tasks will be:
- Handling phone calls and emails: responding to the customer’s inquiries and intervening parties.
- Gathering information and checking the data for accuracy and completeness.
- Providing technical support and communicating with workshops.
- Updating the customer and all other parties involved.
- Monitoring and controlling agreements with all parties involved.
- Follow-up of all contract-related issues within the established deadlines.
Profiel
For this job, we are looking for someone who has the following knowledge, experience and skills:
KNOWLEDGE AND EXPERIENCE
Language: German (proficient) & English (well)
Computer skills: Microsoft Office applications (Word, Excel, Outlook, …)
Technical knowledge (automotive, tyres, …) is a plus
No specific experience required
SKILLS
Communicate effectively over the phone
Problem analysis and problem solving
Customer- and results-oriented
Accurate and high work standard
Multitasker and stress resistant
Aanbod
Permanent contract after a positive interim assignment (100 days)
Salary depending on your experience
Meal vouchers 7€
40hours working week, 12 days extra holiday
You can count on a challenging and fulfilling job with many learning and growth opportunities.
You will work in a multicultural environment with a great atmosphere and nice colleagues.
You will work 3 nights a week, which allows a ton of flexibility during the day for hobbies, grocery shopping or spending time with your family and friends. And of course, we offer a competitive salary in return for your hard work.
For more info: 011 22 11 63.